In a small warehousing company, a team member files a complaint that their supervisor treats them unfairly. They feel they’re being overlooked for shifts in favour of others and suspect favouritism or discrimination. The owner is worried about the legal implications and doesn’t want to risk a mishandled grievance leading to a lawsuit or damaging the company’s reputation.
How an HR Consultant Helps:
Investigation: An HR consultant can conduct an unbiased investigation, interviewing relevant employees, reviewing scheduling records, and gathering facts.
Findings & Recommendations: They compile the findings and recommend corrective actions, whether retraining the supervisor on fair scheduling practices or implementing clearer policies.
Policy Review: The consultant might suggest policy updates to improve transparency, reducing the risk of similar issues arising in the future.
The Result:
With the consultant handling the complaint, the owner avoids the legal risk of mishandling it and the potential interpersonal fallout within the team. And has a great night’s sleep.